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External Customer KB > General > Authenticating With Duo Security
Authenticating With Duo Security
Article: KB0010628 Published: 04/22/2024 Last modified: 04/22/2024

This article explains how to register Duo Security as an authentication factor and use it to access OneLogin.

Prerequisites:

 

 


 

Begin by signing in to your OneLogin user portal. If you're signing in for the first time and your security policy requires multi-factor authentication, you'll be prompted to register a factor. Otherwise, you can add a security factor by going to Security Factors in your user profile. When prompted, select the Duo Security factor.

In the setup wizard that appears, follow the Duo enrollment process to enter your device information and scan the QR code, then test the login experience.

If setup completed successfully, Duo Security now appears in your list of configured Security Factors. Depending on the rules set by your security policy, you may be prompted to authenticate with Duo each time you access OneLogin, or only under certain circumstances, such as when you're signing in from an unknown browser. Check out Duo's login prompt guide for details on the authentication process!

Select Security Factor popup with Duo Security highlighted
Duo - Activate Duo Mobile
Duo Authentication - Traditional Prompt

Duo Universal Prompt

Duo Security recently introduced a new authentication process with Duo Universal Prompt! If your administrator has enabled the universal prompt, you may see this updated experience when enrolling or logging in.

Duo Authentication - Universal Prompt

Troubleshooting
Don't see Duo Select in your list of possible factors?

If Duo Select doesn't appear in the list of available security factors, your organization either hasn’t configured it for multi-factor authentication (MFA), or they've configured it but haven't assigned it to your user policy. Contact your administration for more information.


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